NHTSA Complaint #11655251 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving approximately 15 MPH, there was an abnormal sound coming from underneath the vehicle. The contact stated that over time, the transmission was difficult to shift into gear. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic was diagnosed and determined that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 38,500.