NHTSA Complaint #11653892 — 2017 NISSAN MURANO

Rear lift-gate failed to latch. Paid for assessment and repair in August 2024. I was told it could occur again that there is hatch issue with this vehicle. Eight months later, the rear lift-gate failed to latch again. I took it back to the dealership. While driving, it is unsafe as the warning lights are flashing on the dash and an alarm is screeching for the entirety of the trip. You cannot safely drive a vehicle when the door will not latch. After inspection of the vehicle, they advised to repair the lock assembly($770) though $180 was paid at first assessment . I was told this may not be the final solution to the problem. This time there was no discussion of the hatch issue with this vehicle. Hmmm, there is an online forum for other Nissan owners with the same problem. I never received any warning lamps prior to the issue. The rear lift hatch was working until it wasn't. Thank goodness I was not on a road trip (I have two adult children who live out of state). It is unnerving and unsafe to drive while all of the warning lights and sounds are ON all while your rear door is unable to latch. In my opinion, this is a SAFETY issue. There have been two class action suits on the 2017 Murano. One for foggy headlamps and one for the CVT transmission. I did not join the suits. At the time I was contacted, my headlamps were not foggy, now they are. Knock on wood, I have no issues with my transmission. I can drive safely with foggy headlamps. I can NOT drive safely when my rear door will not latch. There are 3 buttons for this feature (the dash, the rear door, and the glove box). The button in the glove box allows you to turn off the auto lift feature. Even when you turn it off, the door will not latch. In my opinion, there is a faulty design. This should be a RECALL, not a repair. I am long past the days of soccer and basketball tournaments where a rear door gets a workout. It's just me. Having a door close and latch seems fundamental to the safety of a vehicle.