NHTSA Complaint #11653685 — 2019 FORD MUSTANG

The contact owns a 2019 Ford Mustang. The contact stated that while shifting from reverse(R) to drive(D) or from park(P) to drive(D), the vehicle jerked before shifting into the intended drive mode. While driving at approximately 50 MPH, the vehicle was shaking abnormally while accelerating. The check engine warning light had illuminated intermittently. The wrench symbol was displayed on the instrument panel, and the vehicle lost power. They waited for a while before restarting the vehicle. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that there was a failure with the transmission, but had not determined which part in the transmission had failed. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.