NHTSA Complaint #11653620 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle felt misaligned and made an abnormal rubbing sound. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the dealer recommended the transmission be replaced. The manufacturer was notified of the failure and covered the transmission replacement. The dealer replaced the transmission. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was test-driven, and the failure was duplicated; however, the dealer could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact related to the failure of Ford Campaign Number: 24N01. The manufacturer was contacted, but no further assistance was provided. The failure mileage was unknown.