NHTSA Complaint #11652472 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the transmission was in park(P), but the vehicle rolled backward. The contact depressed the brake pedal, to stop the vehicle, but after releasing the brake pedal, the failure recurred. The contact depressed the brake pedal again and attempted to shift gear, but the transmission seized. The contact turned off and restarted the vehicle. A transmission message was displayed. The contact activated the parking brake and pressed the manual shift button from reverse(R) to drive(D) to move the vehicle. After shifting into park(P), the transmission seized again. A bystander helped to push the vehicle into a parking space and then activated the parking brake, preventing the vehicle from rolling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 19V362000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.