NHTSA Complaint #11652221 — 2018 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11652221
Vehicle	2018 FORD FUSION
Component	POWER TRAIN
Date of Incident	March 25, 2025
Date Filed	April 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

While maneuvering in parking lot car would not shift from Reverse to Drive after backing out of parking place, error on dash stated shift module failure. Tow truck driver manually engaged shifter to drive, too car to Freeman Ford. Upon inspection shifter grommet at transmission had worn not allowing car to change gears, $4 in parts, $300 in labor to fix. Fortunately the car was just blocking a post office parking lot, if this had been a maneuver in an intersection it could have caused an accident. There was no indication this failure was going to occur.

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