NHTSA Complaint #11651817 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving approximately 20 MPH, there was an abnormal sound coming from underneath the vehicle. The contact stated that over time the transmission was difficult to shift into gear. The transmission warning light was illuminated, and the message "Internal Transmission Failure" was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.