NHTSA Complaint #11651067 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted with an unknown warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the dual clutch in the transmission had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the same diagnostic information was provided. The contact was informed that the dual clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 146,000.