NHTSA Complaint #11650709 — 2025 FORD EXPLORER

The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed through a drive-thru, the Auto Hold feature was activated, but the vehicle failed to respond. No warning light was illuminated. The contact opened the front driver's side door, causing the transmission to inadvertently shift to park (P), and the vehicle turned off. The vehicle failed to restart until a tow truck driver had disconnected and reconnected the battery. The vehicle was taken to the dealer, who updated the software for the SYNC module (APIM), gear shift module, powertrain control module (PCM), and Anti-Lock Brake System (ABS) module, as well as an oil change. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 8,967.