NHTSA Complaint #11649683 — 2018 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11649683
Vehicle	2018 FORD ESCAPE
Component	ENGINE
Date of Incident	February 14, 2025
Date Filed	March 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

There is an internal coolant leak from the coolant reserve that cycles through my engine, breaking the head gasket and seeping out through the spark plugs. This was confirmed by a team of mechanics at Christian Brothers. According to the TSP released by Ford this can result in engine failure when operating the vehicle. This is a severe risk to drivers and there are cases where it has resulted in death. I brought my car to a Ford dealership for an oil change and inspection. They failed to see my coolant was empty and the next day my check engine light came on. My husband did a quick inspection and my coolant was empty. When I confronted the dealership with this information they did not respond to me or taken blame for missing any of the signs.

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