NHTSA Complaint #11648047 — 2019 HARLEY-DAVIDSON FLHCS

The contact owns a 2019 Harley Davidson FLHCS. The contact stated that while riding at various speeds during the day, the instrument cluster was significantly foggy and unreadable. The motorcycle was taken to the dealer, where the instrument cluster was replaced twice under warranty; however, the failure persisted. The motorcycle was taken back to the dealer, where the contact was charged a fee for the repair. The motorcycle was not repaired due to the cost. The contact stated that the dealer had informed him that it was a known failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,000.