NHTSA Complaint #11647509 — 2016 KIA SORENTO

The contact owns a 2016 Kia Sorento. The contact stated that while his wife was driving into the driveway, the vehicle stalled. No warning lights were illuminated. The contact's wife stated that on a separate occasion while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to the local dealer where it was diagnosed that the battery had failed. The vehicle was not repaired. The dealer jumpstarted the vehicle. The contact stated that the failure persisted. The contact's wife stated that on a separate occasion, while stopped at a traffic light, the vehicle stalled. No warning lights were illuminated. The vehicle was towed to the residence. An independent mechanic arrived at the residence and diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The Extended Warranty field technician later informed the contact that the repair could not be covered since the knock sensor was not installed back in 2021. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The failure mileage was approximately 62,598.