NHTSA Complaint #11647312 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the driver noticed smoke coming from underneath the hood of the vehicle. The transmission warning light was illuminated. The driver pulled over to the side of the road and turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the transmission was blown due to the leaking of the transmission clutch fluid. The dealer determined that the transmission needed to be replaced. The contact stated that the clutch canister was previously replaced while the vehicle was owned by the previous owner. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.