NHTSA Complaint #11647308 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light illuminated and failed to shift into reverse(R). The vehicle failed to start intermittently and required several attempts before starting. The vehicle was taken to the dealer who diagnosed a failure with the fork actuator in clutch A, and the clutch master needed to be replaced. The vehicle was repaired. The contact stated that approximately 2 years after the repair, the failure recurred. The vehicle was returned to the dealer who diagnosed a failure with clutch B. The vehicle was not repaired. The contact found information for NHTSA Campaign Number: 18V845000 (Power Train); however, the dealer confirmed that the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in 18V845000 (Power Train). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.