NHTSA Complaint #11645250 — 2019 ACURA MDX

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11645250
Vehicle 2019 ACURA MDX
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The headlight assemblies to my vehicle have become defective. The headlight assembly, both right and left, has moisture intrusion within the headlight assembly, creating condensation build-up inside the housing. This issue also caused the headlights to become white and hazy in appearance. I was advised by the dealer that this would lead to failure with the lighting and would have to be replaced. I purchased a certified used vehicle with Tustin Acura in August of 2022 and also purchased an extended warranty for piece of mind. In the 2 1/2 years that I have owned the vehicle, I have added about 25k miles and have always garaged the vehicle. When the issue was reviewed by the dealer, they refused to cover the problem under warranty and requested that I reach out to American Honda for further assistance. I did that but was denied and told the issue was caused by "outside influence," but provided no explanation as to what this meant. To me it felt like I was being blamed for clearly a defective issue. A Google search of this issues revealed to me that this was a common issue with 2019 Acura MDX vehicles. To replace the headlights would be a cost to me of nearly $3,000. it seems almost ridiculous to pay for clearly defective equipment. I fear that my inability to afford this great expense with lead to headlight failure that could result in a collision if this failure were to occur at night.

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