NHTSA Complaint #11643781 — 2022 CHEVROLET SUBURBAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11643781
Vehicle 2022 CHEVROLET SUBURBAN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

My two children and I were traveling to another state and had been driving about 2 hours when the engine in my 2022 Suburban suddenly quit working while I was in the middle of a highway. I had just accelerated and merged onto a multi-lane highway moving all the way to the far left lane when my engine completely went quiet and seemed to quit working. The car all of a sudden shifted into Neutral and started losing speed. I had to put my hazard lights on and cross back across the lanes to get back over to the emergency lane on the right all while losing speed. We were all pretty scared because the Suburban just seemed to quit working and wasn't responding. I'm thankful we were able to get safely to the emergency lane before the car completely stopped. Once I was in the emergency lane, I tried to see if the car would go back into Drive position but it would not. I turned the car off and waited about a minute and tried to power it back on but the only thing that worked was the electrical stuff in the car (the screen for my dashboard and car play/nav system) and the engine remained quiet. Once the tow truck arrived an hour later, the worker tried to jump the engine but it did not respond. It was obviously scary and has been a huge inconvenience but it also left us in a very unfortunate situation because we were in a different state and did not know the area or anyone nearby that could come and pick us up once the tow truck arrived. I was pretty much stranded with my 2 daughters and all of our luggage in a different state on the side of the road.

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