NHTSA Complaint #11643506 — 2018 FORD ESCAPE

On recent trip to Florida from Ohio, we experienced an incident where the check engine service light was flashing and the car was running very rough(determined later that it was misfiring). Incident lasted about 3-4 minutes. Were able to get to next exit; before we exited the highway the incident stopped, and the engine sounds back to normal. Pulled into a parking lot, shut off the engine, and restarted and stopped a number of time. The check engine light never came back on. Drove another 600+ miles to our destination in Siesta Key FL. Decided to contact local Ford dealer, Sarasota Ford, to have it checked out before having to drive 1100 miles back home. Learned that their diagnostics indicated that we had a coolant leak into the engine. Service advisor initially indicated that he thought their was a "recall repair" for this issue. But later advised that the "recall" had expired on Nov. 30, 2022, and was subject to a limit of 7 years of service or 84000 miles. Estimated repair cost was $8000, about the value of the 2018 Ford Escape with 100,900 miles. Contact Ford customer service to discuss why the "recall" had a time and mileage limit, and why I wasn't notified. CSR was really rather rude; advised that it was NOT a recall but a Technical Service Bulletin (TSB). On subsequent discussion with both Sarasota Ford and Masheter Ford in Columbus OH, where we bought the vehicle, also learned that the one time repair offered by the TSB was only valid IF the vehicle actually experienced a coolant leak. I have a Master's Degree in Mechanical Engineering, and in researching what lead to the TSB being issued, learned that the actual design of the head gasket was changed. This to me indicates that a defect in the design was discovered, prompting a change. Based on that this TSB should have had NO restrictions on time or mileage for the one time repair, and quite frankly should have been offered to customers BEFORE a coolant leak actually occured, not afterwards