NHTSA Complaint #11642093 — 2021 CADILLAC ESCALADE

Our 2021 Cadillac Escalade has experienced multiple ongoing issues. The “driver airbag warning” light has been a major concern, with the dealership stating that the airbag could malfunction at any moment. When we took the vehicle in for repairs, they determined that a previous maintenance job on the driver’s airbag was done incorrectly, which was causing the warning light to activate. Additionally, the vehicle intermittently displays warnings for the “service system restraint system,” “service power steering column,” “reducing features to save battery,” and “service driver assist system.” Despite multiple visits to the dealership, we are consistently told that their diagnostic computers do not populate any error codes, leaving them uncertain about the cause of these warnings. Another major issue is battery drainage. We replaced the original battery two years ago, yet we have needed Cadillac roadside assistance twice because the vehicle wouldn’t start. Each time, the battery tested as healthy, but the car remained inoperable due to a drained battery. Lastly, we have had to replace the remote key batteries every 2-3 months, which seems excessive for a relatively new vehicle. Safety Risks: The driver airbag warning light indicates that the airbag could malfunction at any moment, which poses a serious safety risk in the event of an accident. The service system restraint system warning suggests potential failure in critical safety components. Issues with the service power steering column could lead to steering difficulties while driving, increasing the risk of an accident. The reducing features to save battery warning and service driver assist system warning suggest possible electrical failures that could impact vehicle performance and safety. The other issues, including system warnings and battery drainage, have been repeatedly reported to the dealership, but they have been unable to confirm the cause as their diagnostic system does not register error codes.