NHTSA Complaint #11640854 — 2023 CADILLAC CT5

The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local autobody shop where the vehicle was not diagnosed, however, it was inspected, and the contact was advised that the vehicle was a total loss. The vehicle was not repaired. The contact mentioned that before the crash, the transmission failed and was replaced by the dealer where a buyback negotiation was pending. The manufacturer was notified of the failure. The approximate failure mileage was 19,480.