NHTSA Complaint #11639298 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the check engine and transmission temperature warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted, and the dealer informed the contact that a used transmission was installed into the vehicle by the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 103,449.