NHTSA Complaint #11638044 — 2024 SUBARU FORESTER

UNKNOWN OR OTHER issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11638044
Vehicle 2024 SUBARU FORESTER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

What Component or system failed or malfunctioned. A control system (I am guessing a computer or software problem occurred. The car had a sudden unexpected acceleration. On [XXX] my 2024 Subaru Forester Sport while completing parking in a parking spot had a sudden unintended acceleration event. My foot was not on the acceleration. The automobile travelled at least 27 feet before I was able to stop the vehicle. The car skidded when I depressed the brakes. How was your safety or the safety of others put at risk? The car accelerated over curbs and a planter and onto a wide sidewalk with a bus stop. The car hit the bus stop structure and a sign. If there had been a pedestrian on the sidewalk, the pedestrian might have been killed. If the car had travelled another 10 feet, I would have been crossing a busy boulevard. Has the problem been reproduced or confirmed by a dealer or independent service center? The car was taken to Dalton Subaru dealership in National City, California. Dalton Subaru did an initial test of systems with their computer. Subaru of America investigated. The Subaru of America corporation stated the accident was due to driver's error and that my foot was not on the accelerator. THIS STATEMENT IS NOT TRUE! I am 100% sure that my foot was not on the accelerator when the car had a sudden unintended acceleration. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others. The Subaru of America Corporation has inspected the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs. The Sudden Unintended Acceleration event happened only once. It occurred on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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