NHTSA Complaint #11633200 — 2016 HONDA ODYSSEY

the trunk has been difficult to open in cold weather ever since car was purchased. car was new when purchased and the issue was infrequent over time, issue has become so pervasive that we are unable to open the trunk at all even when weather is reasonable honda issued a "service bulletin" in 2018 admitting part was faulty however as it was not an official recall, we were not notified when looking into solving this problem, we came across the "service bulletin" information. Honda has NOT included our VIN # in this issue and accepts no responsibility for fixing the faulty part of this car *** inability to open the trunk reduces means of egress from the vehicle in the event of an accident thereby creating a safety risk *** please see:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)