NHTSA Complaint #11633035 — 2018 FORD FOCUS

My 2018 Ford focus started having transmission issues over 2 years ago. I took my car into a Ford dealership who reassured me that my car was fine and that my transmission was in fact not slipping. I continued to drive my vehicle while feeling the transmission slipping telling myself Ford told me this is normal it's fine. Cut to 2 years later. It is not fine. My entire transmission needs replaced. My TCM was not working properly which in turn ruined my reverse gear and caused internal damage to the transmission, resulting in a recommended replacement of the transmission. My car is only 5 years old with about 45,000 mi on it. I drive about half as much as the average American driver per year. My car had a hard acceleration so it was hard to enter traffic from a stop. Many times I was making a turn into traffic and felt like I might get hit by another car because I couldn't get into traffic fast enough. The jerking and slipping of the transmission caused constant fear of the car not performing as it should so to ensure everyone's safety, I would only make turns or go when there was absolutely no traffic. It also caused fear when my car wouldn't accelerate so I use more pressure on the gas pedal and then suddenly my car would lurch forward faster than expected. My check engine light did light up a few weeks prior to my transmission going out but the code was for the fuel pump purge valve. Again, the issue started in April of 2022 and the Ford dealership told me there was nothing wrong with the transmission even though there was. My transmission is experiencing many of the same things others experienced which is why this transmission was recalled. Unfortunately my particular VIN number was not.