NHTSA Complaint #11632686 — 2009 HYUNDAI SONATA

Excessively cracked dashboard. The entire dash in my 2009 Hyundai Sonata is cracked and a replacement has been denied by Hyundai USA. A cracked dashboard could cause reduced structural integrity. The dashboard is a structural component designed to help absorb and distribute some of the forces in a collision. Cracks can compromise this ability to perform this function potentially increasing the force experienced by the occupants and the and other parts of the vehicle. It can also cause increased risk of debris and shrapnel. During a collision the cracked dashboard may break apart more easily causing sharp or jagged pieces to become projectiles inside of the cabin these fragments can pose a serious injury risk to occupants. It can also result in an impaired airbag deployment. Many vehicles have airbags in the dashboard a severely cracked dashboard could obstruct or improperly deploy airbags for example the air bag may not fully deploy reducing its effectiveness and the dashboard may puncture or otherwise interfere with the airbag as it inflates creating additional safety hazards. Cracks may expose sharp edges or materials under the dashboard which could harm occupants during a collision, especially in areas where passengers may come into contact with the dashboard. A cracked dashboard could also cause a compromised electrical system dashboards house numerous electrical systems, sensors and controls cracks could indicate underlying damage to these components. In a collision these systems may fail or behave unpredictably which could further reduce safety features. Cracked dashboards present a significant risk during a collision and should be addressed by the manufacturer promptly to ensure its customer safety.