NHTSA Complaint #11630161 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11630161
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My vehicle is a 2017 Ford Escape Titanium with a 2.0L EcoBoost engine with 57,315 miles. Check engine light came on and the Diagnostic Trouble Code came back P0301 so I took it to my highly trusted mechanic Aloha Auto Center in September for the repair of replacing the ignition coil and spark plugs. Unfortunately after the repair at 57,678 miles the indicator light came back on with the same code so I took it back to my mechanic looked it over saw that the coolant level was low (I think he mentioned white smoke but not 100% kind of a blur) so he did some quick research and found the TSB 19-2346 which includes my engine type, year, make and model along with the indicator code. My engine has the presence of coolant in the engine cylinder and it is running rough. He says it is clearly this TSB 19-2346 is the issue and that I should take it into Ford for the repairs and guessing at their Labor Rate I am looking at $10,000. Problem is my VIN doesn't show up in your system for this recall? It does for a different recall 22S43 for Cable Bushing. What do I need to do I have not contacted the dealership yet because after reading reviews online it sounds like Ford is being a pain to deal with and is not recognizing all the vin numbers of vehicles effected. I know those reviews might not have all the information correct but I am concerned that my VIN is not in the system, my warranty was 5 years or 60,000 miles whichever comes first and we are over the years but not the miles, I don't want to repair it with my money and then have my VIN in the system 5 months later and be out of luck and I really don't want my car to catch on fire with my family inside! The vehicle is available for inspection. The Mechanic shop that inspected phone number is 503-591-7442. Ford Dealership has not been notified. Really appreciate anything you can tell me and wondering would I be able to get my money back later if my VIN is added to the recall like 6 months from now or do I just let the car sit?

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