NHTSA Complaint #11629319 — 2017 FORD ESCAPE

UNKOWN Was Driving my sons car to dealership, because there was an oil leak and transmission fluid leak. I checked the levels before i left and made sure everything was up to the required levels. After leaving it, I got a call a few days later and they told me they were surprised the car didn't catch on fire due to how bad the issue was. The dealership called in the warranty claim to car shield which I have a contract with and they told me it was denied because there was a technical service bulletin number 22-2229 released on June 9'th 2022 stating the following "Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." Carshield told me the reason there wasn't a recall about this was because there are no safety concerns with this type of issue, but as I was told by the dealership they were surprised my car didn't explode as I was driving it there, I thought I should make you aware of this before a serious accident really does happen to someone. I feel there should be a recall out on this vehicle to address the issue before someone does get hurt. I am not happy with Carshield obviously, because they denied my claim for something I feel should be covered, but I feel this is a serious safety concern for individuals trying this type of vehicle. Thank you