NHTSA Complaint #11626130 — 2012 HYUNDAI ELANTRA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11626130
Vehicle 2012 HYUNDAI ELANTRA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I took my car into Burns Hyundai (Marlton, NJ) for the ABS recall on [XXX], and while leaving the lot, my car doors began locking/unlocking when I braked or accelerated... I called them and took it back on the 10/09 and I was told they did everything correctly and I would have to PAY to have my vehicle diagnosed for THEIR error. I then took my car to Meineke (right next door to Hyundai) for other services recommended by Hyundai on 10/7 (which Meineke later told me that I DON'T need to have done at all) and Meineke told me that Hyundai DID cause the software issue when doing the ABS recall. I filed a complaint with Hyundai (Hyundai Consumer Affairs Case#: [XXX]) and the solution was again for me to take my vehicle back (Burns Hyundai in Marlton OR Hyundai in Burlington) for a diagnosis, and if THEY determine the software issue is not related to whatever they did for the ABS recall, I would have to foot the diagnosis bill. Because Burns Hyundai refused to take accountability from from the onset for their error(s) with my vehicle, my car doors now unlock/lock while I'm DRIVING my vehicle which is DANGEROUS especially if I have children in the back seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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