NHTSA Complaint #11624749 — 2018 FORD ESCAPE

2018 Ford Escape - The engine made unusual noise and began running rough. We had to quickly exit traffic unexpectedly. Engine light came on after this incident. Local Ford Dealership has diagnosed the problem as coolant leak into the engine cylinder. Dealership recommended long block replacement at cost of just over $10,000. They also stated that there were no recalls or other assistance available from Ford Motor Company. I later found out about Ford Customer Satisfaction Program 21N12, which covers the cost to replace the 1.5 ecoboost engines with the same problem we are having. However, it only covers 7 years or 84,000 miles. Our vehicle was at 6 years and 118,000 miles when the issue occurred. We have never received any communication from Ford Motor Company regarding Customer Satisfaction Program 21N12.