NHTSA Complaint #11621980 — 2017 VOLKSWAGEN BEETLE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11621980
Vehicle 2017 VOLKSWAGEN BEETLE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

Hi, one time the car wheel turned extra and the gas went extra fast. I also had several devices on my car through blue tooth that were not mine and mirror link kept checking and AUX. This is conjunction with 3 years of hacking (that I think is technically-assisted abuse) with smart home hub, surveillance, spyware on phone and hacked emails. Tried filling out IC3.gov form to no avail. Took car twice to Volkswagan dealer in Springfield, Pa and paid $100 twice to clear the dashboard but it kept happening with ROAV-FR3 and something FM-FORMAN (cant recall names) and Keyless car detective. Then I paid to remove the car radio. Then I found a Navaro device on passenger side under seat but dealer refused to remove it and when I called Volkswagen from there they said only the dealer knows where the vehicle embedded sim is. They do not know how to check software and say 'it is uncharted territory.' I do not feel safe. There are no laws regarding car hacking and smart home abuse and I am now writing a book for women about it so they are not gas lighted and can get help. This can be a deadly mistake and there needs to be an easy inexpensive place for someone to have their car checked for malware, sim or SD card. Please help. There was a police report but I do not have it. It was on 10/20/24 with colonial Chris McWilliams State police Middletown, PA 19063. He said Navaro device was factory installed but Volkswagan said it was not. Mechanic said it was a satellite radio device

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