NHTSA Complaint #11621530 — 2018 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11621530
Vehicle	2018 FORD FUSION
Component	POWER TRAIN
Date of Incident	October 22, 2024
Date Filed	October 23, 2024
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.

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