NHTSA Complaint #11620779 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11620779
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something

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