NHTSA Complaint #11620282 — 2019 FORD F-550
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11620282 |
| Vehicle | 2019 FORD F-550 |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
Purchased truck used and discovered frame was cracked shortly after I had taken it in to Ford several times because alignment wouldn’t keep vehicle from feeling bouncy (hopping) going down the road. At no point did anyone tell me of a customer satisfaction program that was in place for my vehicle for a frame repair/replacement. Instead they strung me along telling me to take it to a frame shop. 2 days after the program expired I was told that there was a program for the issues which I no longer qualified for. Then they told me to reach out to corporate who said there was nothing they could do.
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