NHTSA Complaint #11620175 — 2016 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11620175
Vehicle 2016 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Engine has serious recall that I was not made aware of during purchase. My car has been burning oil and the engine has been on. I've taken out to several local mechanics who said "these model Hyundai's burn oil once they are over 100,000 miles" and that I would just need more frequent oil changes. I was also told the engine light was either an old code being thrown, or the pump valve, but nothing to worry about because it really only effects gas milage. My engine went out and I had to get it towed to another mechanic, who upon seeing the car, knew it had an engine recall and could hear a distinctive knock in the engine due to a failing rod bearing. Upon Hyundai's request, we towed it to a dealership to have them inspect it. They agree it's the engine that's bad, but since a "knock sensor" was never installed by the previous owner, they say they are not liable to cover the repair, and that since the recall is "public knowledge", it was my responsibility to find out. If you go onto the NHTSA.gov website, and type in my VIN number, the information says "0 unrepaired recalls", therefore making it impossible for me to have known about the recall without Hyundai letting me know, which they didn't.

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