NHTSA Complaint #11619937 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, a knocking noise came from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the cam phasers failed. The vehicle was not repaired. The contact learned of the Customer Satisfaction Program: 21N03. The manufacturer was made aware of the failure and confirmed the Customer Satisfaction Program had expired. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 68,000.