NHTSA Complaint #11619325 — 2018 FORD ESCAPE

On [XXX], I got my first “check engine” light. I immediately went to get my car scanned and it came up as a Cylinder 4 misfire. I bought the replacement parts and had them replaced the same day. About a week later, the light came on again. I went to get it scanned and got the same error, Cylinder 4 misfire. At this point, I replaced all of the spark plugs and coils. This seemed to work for about 2 weeks when the check engine light came on again. Soon after, I got an “Engine Fault – Service Now” warning. I looked under the hood and saw that my coolant was nearly gone. After filling the tank with coolant, the lights went away. This past week, on [XXX], I got the “High Engine Temperature – Stop Safely” warning. This is when I took my car into Imlay City Ford Dealership. Now I am being told that I have coolant leaking into the cylinders and that I need to replace the engine. After further investigation, there was a recall for this exact issue back in June of 2022, but I never received any type of notice. I contacted the dealership that I purchased the car from, and they were able to tell me that this was under the Customer Satisfaction Program 21N12, which provides a free one-time repair if your vehicle exhibits coolant leakage into the cylinder bores causing engine damage. The problem is, I was not contact about this and I had no idea there was a recall notice until it was too late. The Customer Satisfaction Program only covers up to 7 years, or 84,000 miles in which I am now past. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)