NHTSA Complaint #11618319 — 2018 FORD ESCAPE

My 2018 Ford Escape's engine light came on around February of 2024 with the code of P2096 and after a while, it started misfiring and showed the additional code of P0302. I took it in around 82K miles to get it checked out and since I hadn't had any work done, the place I took it to (Midas) did a bunch of work including a tune up and replaced all the coils and spark plugs. It was fine for a month , then the P2096 code came back on and started misfiring again. The car was taken in to be looked at to the same place, but the codes weren't registering and nothing was done. By the end of the same day, the engine light came back on and it started misfiring shortly thereafter with the same 2 codes. I took it back to Midas around September 6, 2024 and they looked at it and told me that it was the known issue of coolant intrusion and the fix was a new engine. I didn't believe them as they had done me badly for other reasons so I took it in to Varsity Ford and they came up with the same conclusion. They replaced the spark plug in cylinder 2 and the misfiring immediately stopped. The check engine light stayed off for 6 days and then came back on with the P0302 code. I know there is a ford customer satisfaction issue and Ford should pay for the fix if it was below 84,000 miles, but my car started misfiring at 82000 miles and the problem has persisted through to almost 86,000 with no changes and I would like Ford to fix the issue since they knew it existed. The coolant intrusion issue is absolutely available for inspection upon request as long as it does not cost me anything. My safety and the safety of others is at risk because the engine can just stop at any point. The problem has been reproduced by two different places, Midas and Varsity Ford. The problem is confined to cylinder number 2. The vehicle or the component has been looked at by the manufacturer (Varsity Ford who confirmed the coolant intrusion issue) but not by the police, insurance representative or others.