NHTSA Complaint #11618136 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly but after warming up the vehicle was running normally. The contact stated that the failure was intermittent but was a recurring failure. The contact stated while driving 40 MPH, the messages "Engine Overheating" and "Pull Over and Stop Vehicle" were displayed. The contact checked and observed that the coolant reservoir was low. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not covered under Customer Satisfaction Program number: 19B37 - Coolant Intrusion into Engine Block (Engine and Engine Cooling). The failure mileage was 35,346.