NHTSA Complaint #11617232 — 2011 FORD EXPLORER

For about 1 month when I turned ignition on to pull off my steering would lock then once I started off it would be fine. I was driving from work and the steering completely locked up. And now the steering has completely went out. I am aware of the recall. And when Ford pulls up my vin it is part of the recall however, they won't approve it to be fixed under the recall 14S06 OR 15N01 because they say it's not covered because of the 150,000 mile 10 year extended coverage! I also am very aware of the SUPPLEMENT #3 WHERE FORD SENT ALL FORD DEALERSHIPS A NOTIFICATION STATING THAT THEY ARE TO FIX THE VEHICLE UNDER THOSE RECALLS REGARDLESS OF THE 150,000 MILE 10 YEAR COVERAGE! I have the letter printed out and took to Ford dealership where my car currently is and has been for a month fighting with Ford to fix it under those recalls SUPPLEMENT #3!! AND dealership tried telling ford rep that he had letter in front of him that is the supplement 3 but Ford rep acting like he didn't know what we were talking about! How do I get this fixed. It's a huge safety issue and I cannot drive it under these circumstances. Well it's not drivable at all!