NHTSA Complaint #11616050 — 2020 MITSUBISHI OUTLANDER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11616050
Vehicle	2020 MITSUBISHI OUTLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2023
Date Filed	September 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.

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