NHTSA Complaint #11615811 — 2019 KIA FORTE

approximately July 2023, while my car was still under warranty @ 90k miles through KIA, I took it in due to excessive oil burning/leaking, engine "missing". They performed an Oil Consumption Test, which failed the 1st, but "passed" the 2nd phase. I was told to put in Oil Stabilizer in between oil changes. Car continued to burn oil. Warranty has since expired, and car is STILL running shabby. I took it in & another Consumption test was run, with negative results per KIA. I then took it to MY mechanic, who performed an oil dye test to see where the problem is. Results were my engine had "Blow by", and that I would need to replace engine. I then took it BACK to KIA 2 weeks AFTER 2nd consumption test and was told I in fact DO need a new engine, 2 catalytic converters (reason it has been running shabby the past year plus) and a manifold accessory kit. I stated to them that I presented this issue well within the KIA warranty guidelines & informed my vehicle was perfectly fine. But was told that now my vehicle is out of warranty so I am solely responsible for ALL repairs. They stated they requested a Goodwill Exception through KIA but I was denied. I submitted EVERY receipt of repair from other mechanic that was performed since 2020. I simply just want repaired what was failing since my warranty was still in effect. I presented these issues when my car had 90k miles. Vehicle currently has 111,188 miles on it. This has been a devastating, ongoing problem trying to get KIA to do what is well within guidelines of the warranty.