NHTSA Complaint #11615315 — 2017 VOLKSWAGEN BEETLE

I started to hear clanking noise on left front side (drivers side) while driving. I removed the left front tire. Upon looking inside the wheel housing I observed that spring on the suspension strut was broken and lower part of spring the was no longer inside the lower spring seat. The spring is sliding off the strut and a piece of the metal spring fell off. I have many years of experience working on cars and have owned many vehicles and this is the first time one of my vehicles experienced a spring failure which such low mileage. The vehicle only has a little over 13,000 miles so this spring failure is not from wear and tear from driving. The left front the car and wheel housing of the car is now sagging and this make it unsafe to drive. If I was driving and the piece of the metal spring sprung out it could have caused a safety concern to other motorist. I did contact Volkswagen customer support but was told that this spring failure was not part of any recall or warranty extension. Any repairs would have to be done at my own expense.