NHTSA Complaint #11615215 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine. The message "Engine Fault - Service Now" was displayed on the instrument panel. The vehicle was not repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,026.