NHTSA Complaint #11614906 — 2013 TOYOTA RAV4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11614906
Vehicle 2013 TOYOTA RAV4
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

On 4/4/18 I purchased a preowned 2013 Toyota RAV4 Limited from Grappone Toyota. It had approximately 80000 miles on it. I was told it was gone over completely and everything was good with it. For quite some time now I have been feeling a vibration/shudder when pressing the gas. I initially thought it was just getting old & that it was normal. During the winters I have tried dry gas thinking that could be helpful. I had also tried higher octane gas. It's been getting considerably worse so when I made an appointment at Grappone for my oil change, I asked them to diagnose it. They came back saying I need a new $4000 Torque Converter. Once I got home I began doing research. I found T-SB-0023-15. Then an extension on it to 8 years or 150000 miles. It's a problem big enough to put a TSB out. I tried contacting Toyota & they said my car is beyond the warranty (it has 135000 miles on it, but over 8 years old). My gripe is I was never told of this TSB. If I would've known, I would've jumped on it as soon as I started feeling the vibration. I feel like Grappone sold this car to me deceitfully as I was never told about it. Toyota confirmed the TSB was sent to the previous owner as I didn't buy until 04/18. I have the estimate for repair from Grappone. I feel betrayed & duped.

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