NHTSA Complaint #11613881 — 2021 HONDA INSIGHT

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11613881
Vehicle 2021 HONDA INSIGHT
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I received the "important safety recall" letter in March 2024 from the Honda Automobile Division regarding the seat weight sensor circuit board. The letter said that in a crash, the airbags could deploy in a dangerous fashion. I have called my Honda dealer three times since that date. Today, Sept. 10, 2024, I was told again that the dealer did not have the parts to perform the repair, and that it had no idea when it would receive them. I called the national Honda number. Same answer. I called 888-327-4236 to see if NHTSA had more information, held on the phone, then provided my number for a call back. When the NHTSA returned the call, the line was choppy. Either the call dropped, or she hung up on me. She did not call back. I have waited patiently for five months. Neither NHTSA nor my local Honda dealer is able or willing to tell me when this safety issue will be resolved. What is the problem and what is NHTSA doing about it?

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