NHTSA Complaint #11612735 — 2015 DODGE DART

After purchasing the car used, the car got stuck in reverse and would not start or shift into/out of gear or park. The dealership determined that it was "shifter cable bushing broken out of cable eyelet" which we saw was on a recall list for these vehicles. Upon further investigation, we discovered that the recall work HAD been done while with a previous owner. However it appears that even the recall work has failed. The necessary part to fix the issue is on back order and more than one shop has confirmed that they are unable to get the part to make the repair. I spoke with a representative from Chrysler and they said that since the VIN doesn't pull up a recall, they won't help us with this issue. The car, which was purchased 6 days prior to the incident, now sits at the dealership and if it ever gets fixed will cost over $700 for repairs. Since it seems to be a failure of recall work, I'm hoping an investigation can be opened and that we and other owners could get some help with this.