NHTSA Complaint #11612637 — 2021 FORD ESCAPE HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11612637
Vehicle	2021 FORD ESCAPE HYBRID
Component	SERVICE BRAKES
Date of Incident	July 23, 2024
Date Filed	September 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Brakes became sluggish and parking brake would not disengage. Towed car to Autonation Ford. They diagnosed and found "internal failure of electric brake booster requiring replacement. It took them 30 days to locate a part and complete repairs. Car had 41,634 miles and the cost was $3,087 not including my $2,406 rental charges before they offered a loaner. When I contacted Ford, they said it was out of warranty...I knew that.

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