NHTSA Complaint #11612627 — 2019 TOYOTA CAMRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11612627
Vehicle	2019 TOYOTA CAMRY
Component	STRUCTURE:BODY
Date of Incident	August 5, 2024
Date Filed	September 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Drivers rear bumper just "fell off" bolts/ felt not staying in place. Resulted in bumper drag on ground and could have been a possible injury to fellow drivers. No warnings or messages appeard. A car beside me at the light pointed to me that the bumper just fell off. Luckily there was a Ford Dealer around the corner who zip tied the bumper on for me until I got home. The gentleman said in his 25 years in body work he has never seen this happen. He stated multiple bolts were missing under neath and didnt appear to be holding the bumper/felt on. Reported to my sales lady and showed pictures. She was to have dealership contact me but no one did. Paid $997 to have it replaced but the felt doesnt appear to still stay bolted to the rear bumper. The vehichle was inspected prior to purchase but no one ever returned my concern from the Dealership.

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