NHTSA Complaint #11612543 — 2018 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11612543
Vehicle	2018 FORD ESCAPE
Component	ENGINE
Date of Incident	March 2, 2023
Date Filed	September 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Car was overheating, took it to Ford Taylor they said coolant leak in the engine, and the customer satisfaction program had ended so we have to pay for repair 6k. We agreed to pay but they never repair the car we keep calling and they didn't fix it. The car was in Ford for 5 months no repair then they called that the repair cost is now 14k, we had no choice than to pick it up. Car in our house for 10months now, car not moving no one want to buy it. So sad we have to go through this.

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