NHTSA Complaint #11609541 — 2021 ENTEGRA ODYSSEY

Have had a recall on rv chassy for over two years now. Took local ford dealer over a year to finally agree they could look at my rv for fords recall. Said it was good no problem detected . Then a month later ford sends out a recall saying all recalls are now needed to be repair even if your recall induction said it was ok. Sent out official recall in March 2023 saying all need to be fixed and parts can be ordered. Haven’t gotten called back like local does said. They also say they might not be able to fit my rv in to repair. Would have to drive over 2 hours to get repaired at a ford! It’s a windy, steep, road and the recall is for power steering and all things related to that! Was told by local ford they prob won’t tow it for me since a no drive order hasn’t been issued! Safety recall 24V097. Been trying to call you guys to report with no success. Also when I put my vin in on your website it says no recalls but I have the letter, I went to fords recall page to verify and it’s still a recall. The ford dealer about 30 minutes from me was the one that finally agreed to check the recall, and have been helpful, but they are so backed up with recalls as you can tell from my info about when recall was issued and still no appt made to fix (if they can even fix it locally) the very original recall was sent sometime in 2022 I believe for it to get checked to see if there was an issue or not, and it took until either end of 2023 or beg of 2024 for it to get checked, only for me to get a letter shortly after saying it needs repairs regardless. We don’t feel safe driving our rv!