NHTSA Complaint #11608038 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.